Privacy Policy
1. Introduction
Hôtel Royal William (“we”, “our”, “the establishment”) is committed to protecting the confidentiality and security of the personal information entrusted to us. This policy describes how we collect, use, store, and protect your personal information in accordance with applicable laws in Quebec and Canada, including the Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
2. Information Collected
We may collect the following information:
- First and last name;
- Email address;
- Phone number;
- Mailing address;
- Booking information;
- Billing information;
- Stay preferences;
- Navigation data on our website.
3. Use of Information
Personal information is used notably to:
- Process reservations;
- Communicate with clients;
- Provide requested services;
- Respond to inquiries;
- Improve the client experience;
- Comply with our legal obligations;
- Send promotional communications, with your consent when required.
4. Retention of Information
Personal information is retained only for the duration necessary for the purposes for which it was collected and in accordance with applicable legal obligations.
5. Security
Hôtel Royal William implements reasonable security measures to protect personal information against loss, unauthorized access, disclosure, or misuse.
6. Your Rights
You may:
- Access your personal information;
- Request its rectification;
- Withdraw your consent where applicable;
- Request the deletion of certain information, subject to legal obligations.
7. Privacy Officer
For any questions regarding this policy:
Privacy Officer
Hôtel Royal William
360, boulevard Charest Est
Québec (Quebec) G1K 3H4
Canada
Email: direction@hotelroyalwilliam.com
Cookie Policy
The Hôtel Royal William website uses cookies to:
- Ensure its proper functioning;
- Improve your browsing experience;
- Analyze site usage;
- Measure the effectiveness of our advertising campaigns.
You can disable certain cookies via your browser settings. However, some website features may be affected.
General Terms of Use
- Use of this site implies acceptance of these terms.
- Hôtel Royal William strives to keep site information up to date but does not guarantee its accuracy or completeness at all times.
- Any unauthorized reproduction or use of the site’s content is prohibited.
- Hôtel Royal William reserves the right to modify the content of the site and these terms without notice.
General Booking Terms
- Reservations made on the site are subject to availability at the time of confirmation.
- The applicable rate is the one displayed at the time of booking.
- The client is responsible for the accuracy of the information provided.
- A valid credit card may be required to guarantee the reservation.
- Certain promotional offers or special rates may be subject to specific conditions.
Cancellation and Refund Policy
Unless otherwise specified at the time of booking:
- In the event of a late cancellation or “no-show,” charges equivalent to one night’s stay may be applied.
- Non-refundable or promotional bookings may be subject to specific conditions specified at the time of booking.
- Refunds, when applicable, are processed via the original payment method.
Accessibility
Hôtel Royal William is committed to making its website accessible to as many people as possible and continually pursues efforts to improve the digital experience for all users.
If you encounter difficulties accessing the site’s content or need assistance, please contact us:
Phone: +1 (418) 521-4488
Email: direction@hotelroyalwilliam.com
Request Regarding Personal Information
Any person may submit a request regarding their personal information, notably to:
- Access their information;
- Request rectification;
- Withdraw consent where applicable;
- File a complaint regarding its processing.
Requests can be sent to:
Privacy Officer
Hôtel Royal William
360, boulevard Charest Est
Québec (Quebec) G1K 3H4
Canada